News of the Web's demise has been greatly exaggerated. The Internet continues to impact our lives and how we do business. It has the power to transform entire industries and create new ones, challenge industry leaders, and enable businesses in entirely new ways. The question is no longer will you participate in the Internet revolution, but when and how.
9 PHASE 7—DELIVER “The secret of success is constancy to purpose.” Benjamin Disraeli The seventh phase of the e-business planning process is to Deliver. As shown in Figure 9.1, in this phase, you will develop the e-business functionality and environment, test, train, and nally implement. You will then promote the new e-business functionality.
DEVELOP Although the Internet changes everything, it is still important to follow solid development practices. Good project management is a prerequisite for success. The e-business project is no different from other projects for the organization. The CHAOS study by the Standish Group, which is often cited, found that only 26% of projects were successful.* We need to focus on nding ways to consistently enable good people to deliver quality solutions on time and within budget. As with any project, it is the job of the project manager to understand the true status of a project, identify and solve any problems as early as possible. Many times, information systems people are optimists, planning that no issues will arise, or because it is technically possible it will be implemented quickly. Good project management techniques and principles are required for e-business projects even more so than traditional information systems projects because time is of the essence. Projects cannot afford to wallow around in a 90% completed status for months *“Will Your Project Survive?” CIO Magazine, Section 1, February 15, 1999, p. 42. 171
© 2002 by CRC Press LLC